Refund Policy
At Echo Points, we are dedicated to delivering exceptional services to our clients. Please read our refund policy carefully to understand your rights and our obligations.
- Subscription Terms
- Monthly and Yearly Subscriptions: All payments made for monthly or yearly subscription plans are final and non-refundable.
- Access to Services: Upon payment, you will receive uninterrupted access to Echo Points’ services for the full duration of the subscribed term.
- Cancellation Policy
- Cancellation by Client: You may choose to cancel your subscription at any time. Cancellation will take effect at the end of your current billing cycle.
- No Prorated Refunds: We do not offer refunds or prorated billing for partial months or years of service remaining after cancellation.
- How to Cancel: To cancel your subscription, please contact our customer support team or use the account settings feature within the platform.
- Automatic Renewal
- Renewal of Services: Subscriptions will automatically renew at the end of each billing term unless canceled prior to the renewal date.
- Payment Authorization: By not canceling, you authorize Echo Points to charge the applicable subscription fees to your chosen payment method.
- Exceptional Circumstances
- Service Interruptions: In the unlikely event of prolonged service interruptions caused by us, please contact our support team to discuss possible remedies.
- Discretionary Refunds: Any exceptions to this refund policy are at the sole discretion of Echo Points management.
- Changes to the Refund Policy
- Policy Updates: We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.
- Notification: We will notify subscribers of significant changes via email or through notifications within the platform.
- Contact Us
- Support Team: If you have questions or need assistance, please contact our customer support team at support@echopoints.com.
- Business Hours: Our team is available to help you Monday through Friday, from 9:00 AM to 5:00 PM (Local Time).
By subscribing to Echo Points’ services, you acknowledge that you have read and agree to this refund policy.